FAQ: Camp Daze | A hopeful apocalypse survival story.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How long do I have to claim my order?

You will have until 2/18/2025 to claim your rewards by filling out the survey. If you do not claim your rewards within that timeframe, you will not receive them and you will not get a refund. I can’t hold onto things forever, but I do have to pay for them before I send them out to you so even if you don’t claim the reward, the money has been spent. A year gives you plenty of time to claim your reward, or reach out to me with any issues. Trust me, I WANT to get your rewards to you! But I’m putting this policy into place, as I have before, due to past experiences with people who have come to me up to three years after a Kickstarter still expecting rewards they never claimed. It just isn’t realistic, unfortunately.

Last updated: February 23, 2024 14:53

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

1. I acknowledge that I have until 2/18/2025 and after that my rewards will be forfeit and I will not receive a refund.
2. I acknowledge that, if my order is shipping to an address outside the United States, I may be responsible for additional customs and shipping fees beyond what is charged here due to the complexities of international shipping.

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